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You are here: Help/Questions > Additional information about the periods of production and the dispatch or "why an order can not be changed"

Additional information about the periods of production and the dispatch or "why an order can not be changed"

Standard production

Our production system is designed so that standard orders are grouped into production groups and are processed as a group in achieving defined quantities.


Of course, we can not plan the incoming worldwide order quantities and therefore we can not make any predictions for the duration of the overall delivery time, as it depends on the achievement of production volumes. (However, we guarantee a maximum delivery time of 4 weeks.)


Please take into account that an order can not be removed from a production group. This would affect the entire production process of all orders and jeopardize the process quality in the worst case. Once an order is placed it can not be changed or stopped.


Previous orders that had a possibly shorter lead time, are not indicative of a new fast delivery. Convert always with 3-4 weeks.


The following process steps after the actual production also have their processing times, which we can not influence. We will send you a status update on any relevant new level. In your profile you can view and follow the steps. Once the order has been passed to a shipping service, you can find a link to track your order in your profile and we also inform you about via email. Express production Express-production means that each product is individually made and is not waiting for a production group (see notes above). However, this process is largely automated and can’t be interrupted under any circumstances. Once an order placed can not be changed or stopped. We will send you a status update on any relevant new level. In your profile you can view and follow the steps. Once the order has been passed to a shipping service, you can find a link to track your order in your profile and we also inform you about via email.
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